How to work out net promoter score with no doubt
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The importance of the net promoter score is that it gives you insights into your customer loyalty spectrum. It is often regarded as the holy grail score that drives an organization’s cx initiatives. So, if you had 60% promoters, 20% neutral answers, and 20% detractors, the calculation is still the same.
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Add up the total responses from each group. The importance of the net promoter score is that it gives you insights into your customer loyalty spectrum. To get your overall nps score, subtract the percentage of detractors from the percentage of promoters. Net promoter score calculation | free online nps® calculator.
