How to find net promoter score with pictures
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In one sentence, the nps score is a quantified score of how your customers see your brand and how loyal they are. For example, if 10% of respondents are detractors, 20% are passives and 70% are promoters, your nps score would be. → read the chapter on how to calculate nps.
How to calculate the employee net promoter score.
An nps of 60 is a very good score as. Once you’ve categorized your customers, you can calculate your net promoter score. Any reasonably mature business must have heard the term: Then, subtract the percentage of detractors from the percentage of promoters to determine your overall net promoter score.
